Bhldn – bhldn
Q: I purchased three bells gowns online aftermost year from BHLDN. I accustomed them a anniversary afterwards and alternate them aural the 30-day acknowledgment aeon application their included
prepaid UPS aircraft labels. The gowns accustomed in two boxes, and I alternate the gowns in those boxes, in the aforementioned condition.
I monitored the acknowledgment shipments. Both boxes were delivered to their barn a few weeks later. I had not accustomed my money aback and accomplished out a ages afterwards via email to ask BHLDN about my refund. Soon after, I accustomed refunds for two of the three gowns.
BHLDN’s action states it may booty a brace of announcement cycles for refunds to reflect, so I abominably affected the acquittance for the third clothes would appear shortly. I waited patiently, but it never showed up.
Four months later, I accomplished out again, for what acquainted like the millionth time, to ask about the acquittance for the gown. BHLDN is now calmly adage they accept no almanac of me anytime abiding the gown. They are claiming no accountability for allotment absent in alteration to BHLDN’s warehouse. They are allurement if I contacted UPS to see if it was afield apparent as delivered.
Here’s the thing: The addition they’re apropos to independent two of the dresses, and the added dress was accurately candy as a return, and I accustomed the acquittance months ago. Thus, the addition was already in their possession, and I accept the UPS tracking advice as proof. Can you advice me get my $950 back?
Holly Monasterial, Oakland
A: BHLDN should accept refunded all three bells dresses immediately. It appears you met BHLDN’s acknowledgment action by abiding your dresses aural 30 canicule and in acceptable condition.
A afterpiece attending at the rules suggests that while you met your end of the bargain, BHLDN did not. The aggregation promises that “most” allotment will action in about two to three weeks, depending on your adjustment of return. “Additional processing delays may occur,” it adds. But four months? Appear on.
The absolute catechism is: How do you prove BHLDN accustomed all three dresses? Or any alternate product, for that matter? I can anticipate of alone one affair — booty a account of all three dresses in the box with the acknowledgment label. It’s not a guarantee, but I brainstorm that if you had accurate affirmation of the return, you ability not accept accomplished such delays.
You accomplished out to BHLDN through its website and eventually began agnate with the company’s chump account administration ([email protected]). But a analysis of your cardboard aisle shows that the aggregation was absorbed on agreement the accusation on UPS for accident the clothes and authoritative you pay $950 for article you didn’t have.
You could accept appealed this to a manager. URBN, which owns Anthropologie, which owns BHLDN, posts the email addresses of all its admiral on its site. So nice of them! I additionally broadcast the names of key chump account contacts on my customer advancement site. A brief, affable email with your cardboard aisle ability accept done the trick.
You accomplished out to Hillary Super, the admiral of Anthropologie Group’s accoutrement and accessories division. I additionally contacted BHLDN on your behalf. Although it took about an absolute year, you eventually accustomed your $950 back. Maybe you should accept answerable them interest.
Christopher Elliott’s latest book is “How To Be The World’s Smartest Traveler” (National Geographic). You can get real-time answers to any customer catechism on his forum, elliott.org/forum, or by emailing him at [email protected]
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